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I agree to pay The Cyberoom to repair, analyze and troubleshoot my computer hardware at a rate of €49.99 per hour. Minimum charge is €9.99. Time will

be billed to the nearest ¼ hour.

Payment is due prior to the remote call.

· Payment of one hour or more may be secured using a credit card preauthorized using PayPal prior to the support call. You will see this as a charge

on your credit card, but payment has not been completed until after the call is over.

· The Cyberoom does accept checks for remote support, these must be pre-approved. No appointments will be booked without a check send to the

offices of The Cyberoom.

· Cash is welcome for in-store or home visits only.

· Billing starts at the time of the appointment. Missed/cancelled appointments will be billed one full hour if not cancelled within 24 hours.

Although The Cyberoom will endeavour to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay The Cyberoom for troubleshooting time as necessary. If The Cyberoom is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer. The Cyberoom reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.

The Cyberoom will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates will apply.
I also certify that I will indemnify and hold harmless The Cyberoom for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although The Cyberoom will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, The Cyberoom will provide that training to me at an additional rate of €30 per hour. I further agree to indemnify and hold harmless The Cyberoom for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Cyberoom will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates will apply.
I also certify that I will indemnify and hold harmless The Cyberoom for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although The Cyberoom will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, The Cyberoom will provide that training to me at an additional rate of €30 per hour. I further agree to indemnify and hold harmless The Cyberoom for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.